Shipping policy
Here's a Shipping Policy template for ZEST AURA. Copy and paste this into your Shipping policy field on the Legal settings page:
Shipping Policy
Last updated: 28 May 2026
Thank you for shopping with ZEST AURA. Here's everything you need to know about how we ship your orders.
1. Processing Time All orders are processed within 2–5 business days after payment is confirmed. Orders are not processed on weekends or public holidays. You will receive a confirmation email with tracking details once your order has shipped.
2. Domestic Shipping (Australia) We ship to all states and territories across Australia.
- Standard Shipping — 5–10 business days — [your rate, e.g. $8.95 AUD or Free over $X]
- Express Shipping — 2–4 business days — [your rate, e.g. $14.95 AUD]
Delivery times are estimates and may vary depending on your location and carrier availability.
3. International Shipping We ship internationally to selected countries. International delivery times vary by destination:
- Standard International — 10–21 business days
- Express International — 5–10 business days
International shipping rates are calculated at checkout based on destination and order weight. Please note that customs duties, taxes, and import fees may apply and are the responsibility of the customer.
4. Order Tracking Once your order has shipped, you'll receive an email with a tracking number. You can use this to monitor your delivery via the carrier's website.
5. Incorrect Address Please ensure your shipping address is correct at checkout. ZEST AURA is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at [your email address].
6. Lost or Delayed Parcels If your order hasn't arrived within the estimated timeframe, please contact us at [your email address] and we'll investigate with the carrier on your behalf.
7. Damaged Items If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage and your order number. We'll arrange a replacement or refund as appropriate.
8. Contact Us For any shipping enquiries, reach out to us at [your email address] or visit our Contact page.
To add this to your store:
- On this Legal page, click the edit area under Shipping policy
- Paste the policy above
- Fill in your shipping rates, email address, and any free shipping thresholds
- Click Save
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