Refund policy
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Here's a solid refund policy template you can use for ZEST AURA. You can copy and paste this directly into your Return and refund policy field on the Legal settings page:
Return and Refund Policy
At ZEST AURA, we want you to love what you ordered. If you're not completely satisfied, we're here to help.
Returns We accept returns within 30 days of the delivery date. To be eligible, items must be unused, unwashed, and in their original condition with all tags attached.
How to Request a Return To start a return, please contact us at [your email address] with your order number and reason for return. We'll get back to you within 2–3 business days with instructions.
Refunds Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges We offer exchanges for different sizes or colours, subject to availability. Please contact us to arrange an exchange.
Non-Returnable Items The following items cannot be returned:
- Sale or clearance items
- Gift cards
- Items marked as final sale
Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us within 7 days of delivery with a photo and your order number, and we'll make it right.
Shipping Costs Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
To add this to your store:
- On this Legal page, click Create from template or the edit area under Return and refund policy
- Paste the policy above (or use Shopify's built-in template as a starting point)
- Customise the details (email address, timeframes, etc.) to match your business
- Click Save
Would you like me to help customise any part of this policy for ZEST AURA?